Frequently Asked Questions
Terms And Conditions
Refund Pilicy
Privacy Policy
FAQ’s
The General Questions that we face from visitors:
URWSE (Understanding Reading Writing Speaking English) is an e-learning platform created to make learning English simple, clear and accessible for everyone. URWSE offers academic English support, spoken English training and soft skill guidance for learners of all ages. The platform is designed to help students, beginners and professionals build confidence, improve communication and understand English with complete clarity.
URWSE is for anyone who wants to learn, improve or gain confidence in English. It serves students from all boards, beginners, professionals and non-academic learners who need support in spoken English or soft skills. Whether you’re preparing for exams, aiming to enhance communication at work or starting your English-learning journey from scratch, URWSE provides guidance tailored to every level and every age.
URWSE offers a range of English-learning courses designed for different needs and levels. Our courses include:
Academic English (All Boards):
Comprehensive support for school and board-level English, focusing on grammar, literature, writing skills and concept clarity.
Spoken English:
Practical, interactive training to improve fluency, pronunciation, everyday communication and real-life speaking confidence.
Soft Skills & Professional Communication:
Guidance for interviews, presentations, workplace etiquette, email writing and overall communication skills tailored for professionals.
Each course is created to help learners understand English better, use it confidently and grow academically and personally.
You can enroll in a URWSE course through a simple and beginner-friendly process:
To enroll, just follow these steps:
Visit the URWSE website and explore the courses available.
Select the course you want to join (academic English, spoken English or soft skills).
Click on the Enroll/Join Now button.
Fill in your basic details such as name, email, and contact information.
Choose your preferred learning mode (live class or recorded module, if applicable).
Complete the payment or confirmation steps (based on course type).
You will receive a confirmation message or email, along with class details and next steps.
If you need help at any point, you can always reach out through the Contact or Support section on the website.
URWSE offers both live and recorded learning options to suit different learning needs and schedules.
Live Classes:
Interactive sessions where learners can ask questions, participate in discussions and receive real-time guidance.
Recorded Lessons:
Pre-recorded modules that you can watch anytime, allowing flexible, self-paced learning.
Many courses include a combination of both, ensuring you get clarity, convenience and continuous support throughout your learning journey.
Yes. URWSE provides a certificate for completing assessments and learning challenges.
Absolutely. URWSE is designed for complete beginners as well as advanced learners. Lessons start from the basics and build up step by step, ensuring every learner feels comfortable and confident.
URWSE welcomes all age groups — school students, college learners, working professionals, and adults of any age who want to improve their English skills.
No prerequisites are needed. You don’t need prior knowledge of English; just bring your interest and willingness to learn.
URWSE aims to keep learning affordable for everyone. Course fees vary depending on the course type and duration. Prices will be clearly listed on the website’s Programs page.
Yes. URWSE provides personal mentorship, doubt-clearing sessions, and one-on-one guidance whenever needed to ensure every learner understands concepts clearly.
Live classes are conducted through a secure online platform. You will receive:
A schedule with class dates and timings
A link to join each session
Interactive lessons with real-time explanations
Most sessions are also recorded so you can revisit them later.
Yes. With recorded modules and flexible access, you can learn at your own speed, anytime and anywhere.
If you miss a live class, don’t worry — recordings will be available for you to watch whenever you’re ready. In some cases, make-up sessions or doubt-clearing slots may also be offered.
You can reach URWSE through the contacts provided.
Refund policies vary depending on the course type. Details will be mentioned on the Refund or Terms & Conditions page when applicable.
Yes. All academic English courses at URWSE are carefully designed to match the syllabus and requirements of all major school boards, ensuring complete exam-oriented preparation.
Yes. URWSE offers soft skills training, including communication skills, interview preparation, email writing, presentations, workplace etiquette and more — ideal for students and working professionals.
Definitely. URWSE is perfect for non-academic learners, especially those who want to improve spoken English, build confidence or learn English for daily communication.
URWSE stands out because it offers:
Simple, clear and effective teaching
Affordable courses
Live and recorded classes
Personal mentorship
Beginner-friendly learning
A supportive and motivating environment
Courses designed to boost clarity, confidence and real communication skills
Terms
and
Conditions:
Users must meet the minimum age requirement set by the platform (example: 13+) or have parental/guardian permission if younger.
Users must provide accurate, complete information during signup.
The account owner is responsible for maintaining the confidentiality of their login details.
Sharing login credentials with others is not permitted. *
All videos, notes, PDFs and course materials are the intellectual property of the platform or instructor.
Users cannot copy, share, distribute, download, sell or reproduce the content without permission.*
Content is provided solely for personal learning.
Enrollment gives access to courses for a specific duration.*
Access may include live classes, recorded videos, assignments and downloadable resources depending on the course.
Payments must be made using approved payment methods.
Once a payment is completed, confirmation will be shared via email or WhatsApp.
Prices may change over time but enrolled learners will not be affected.
Refunds may be provided only if:
1. Learners may request a refund within 7 days from the date of purchase.
2. A refund is available if the learner has not attended any live class or has accessed no recorded lessons or has not received physical modules.
3. If a learner experiences genuine technical problems that make it impossible to attend or access any classes and the issue is verified, a refund may be granted.
4. If the learner accidentally enrolls in the wrong course and reports it immediately, a refund or a course transfer may be provided.
5. Refunds may be issued if classes are not provided, the course fails to start or there is a major curriculum change without prior notice.
6. If the learner is mistakenly charged twice, the duplicate payment will be refunded in full.
7. If the instructor permanently cancels the course and no alternative or replacement is available, the learner is entitled to a refund.
8. Special situations such as medical emergencies, relocation or serious personal circumstances may be considered for a refund after reviewing appropriate supporting documents.
1. Refunds are typically not offered if the learner has completed a significant portion of the course, changes their mind after extended usage, faces network issues unrelated to the platform or expresses dissatisfaction without a valid or reviewable reason.
Note: After classes begin or course materials are accessed, refunds may be partially allowed or not allowed depending on policy.
Users may cancel their enrollment anytime but refunds will follow the refund policy* mentioned above.
1. Be respectful during sessions.
2. Do not disrupt or record the class without permission.
3. The platform may remove students from live sessions if inappropriate behavior occurs.
1. Users may receive notifications through email, SMS, WhatsApp or the website.
2. Users can opt out of promotional messages anytime..
Users agree NOT to:
1. Upload harmful content (viruses, spam, abusive messages).
2. Harass instructors or other students.
3. Misuse discussion forums or comment sections.
The platform reserves the right to:
1. Update course content
2. Modify pricing
3. Change class schedules
Introduce or remove features
Users will be informed of major changes.
The platform is not responsible for:
1. Technical issues (major internet failure by service provider or in security emergency situations) beyond control.*
2. Internet or device issues on the user’s side.
3. Academic results or exam performance.
4. Loss of data due to user error.
1. User data will be collected and used according to the platform’s privacy policy.
2. Data is never sold to third parties.
1. Everything on the website (videos, PDFs, images, branding) is the property of URWSE unless stated otherwise.
2. Unauthorized use is strictly prohibited.*
The platform can suspend or terminate accounts that violate the Terms & Conditions.*
All legal issues or disputes will be governed by the laws of the country or region where the business is registered.
The website can update these Terms & Conditions anytime for data security purpose.
Users continuing to use the site means they accept the updated terms.
By using this website, creating an account or enrolling in any course- the user agrees to follow all Terms & Conditions listed here.